What are your delivery options?
Your orders will be delivered by delivery couriers to the shipping address you have provided. We arrange for delivery couriers to pickup and deliver the products. We also have pickup options at our office address in Dubai Investment Park 1 (near the DIP1 metro station) and you can select this option at checkout.
How long is the delivery period?
Next day to two days. We strive for our customers to receive their orders as early as possible. Orders done before lunch time may be delivered the next day for orders in Dubai and certain areas in Sharjah and Abu Dhabi. Otherwise, it will be delivered in 2 days. For farther areas, additional 1 day maybe required.
How much is the shipping charge?
We have a flat shipping rate of AED16. We will continue to look for opportunities to reduce this shipping fee. We run free or discounted shipping fee promotions from time to time so watch out for these promotions which will be announced on our website and our social media pages.
Where are you delivering?
We deliver to any address inside the UAE (United Arab Emirates). We currently cannot deliver outside UAE but we are already working on it.
Do I have to pay the Carrier that delivered my order?
If you paid by credit card, debit card or other online payment methods, you do not have to pay anything to the carrier. Paying tip or gratuity shall be your sole discretion.
However, if you ordered and opted to pay by cash on delivery (COD), then you are required to pay the COD amount payable to the Carrier. The payment shall be in cash only. The Carrier is instructed to refuse handing over the order unless you have fully paid the COD.